Question 1

What is a merchant cash advance?

Accepted Answer

A merchant cash advance is funding for a business that is repaid from its card-sales activity. Calion presents the funding amount, factor rate, holdback percentage and estimated total repayment before you accept an offer.

Question 2

What information do I need to apply?

Accepted Answer

The application asks for your business and legal name, sector, country, company registration number and start date, plus the amount you are requesting, your average monthly turnover and the number of months you have been trading.

Question 3

Does submitting an application guarantee funding?

Accepted Answer

No. Submitting an application lets Calion assess the information provided and generate an indicative offer where available. Funding is not confirmed until an offer is accepted and any required verification is complete.

Question 4

What happens after I submit my application?

Accepted Answer

Calion creates an application and, when available, shows an indicative offer. You will also receive a tracking code so you can return to the application status page at any time.

Question 5

What does the maximum advance mean?

Accepted Answer

It is the highest funding amount shown in your indicative offer. The amount funded cannot exceed the amount you requested or the maximum advance offered.

Question 6

What is a factor rate?

Accepted Answer

The factor rate is used to calculate the estimated total amount to repay. For example, an advance of 10,000 with a 1.30 factor rate has an estimated total repayment of 13,000. Your offer displays the applicable rate and estimated total repayment.

Question 7

What is the holdback percentage?

Accepted Answer

The holdback percentage is the share of relevant card-sales activity allocated toward repaying the advance. It is displayed with your offer and again in your funding details after acceptance.

Question 8

What happens when I accept an offer?

Accepted Answer

Calion creates the advance and moves it into the funding process. A dedicated account manager will contact you to finalise disbursement details. Final disbursement may be subject to additional verification.

Question 9

How do I track my application?

Accepted Answer

Use the tracking code or link created with your application. On the tracking page, you can paste either the full link or the code to see the current status.

Question 10

What do the application statuses mean?

Accepted Answer

Application received means Calion has your submission. Under review means the application is being assessed. Offer ready means there is an offer to review. Advance created means the offer has been accepted and disbursement is pending. Funded means funds have been sent.

Question 11

Where can I see my repayment progress?

Accepted Answer

Once an advance has been created, its tracking page shows the expected repayment, total repaid and outstanding balance. Repayments appear there after disbursement.

Question 12

I no longer have my tracking code. What should I do?

Accepted Answer

Contact support at support@calion.ie and include your business name and application reference if you have it. Do not share sensitive account information in an email.

Question 13

How can I contact Calion support?

Accepted Answer

Email support@calion.ie with a clear description of your question. Including your application reference helps the team locate the right record.

Question 14

Can I change details after I apply?

Accepted Answer

If a business or application detail needs to be corrected, contact support as soon as possible. The team can advise whether the application needs to be updated or resubmitted.

Question 15

What should I do if I cannot access my account?

Accepted Answer

Use the password reset option on the sign-in page. If you still cannot access your account, contact support@calion.ie from the email address associated with it.

Help & FAQ

Applying for funding

Offers and funding

Application tracking and repayments

Support and account access

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